ANY TMC
The Good-to-Know Stuff
Flexible Cancellation
| Stays under 7 nights | Cancel up to 24 hours before check-in for a full refund. |
| Stays of 7 to 29 nights | Cancel up to 6 days before check-in for a full refund. |
| Stays of 30+ nights | Cancel up to 29 days before check-in for a full refund. If you cancel within 29 days of check-in, we refund everything except 13 nights. |
Cancellation requests must be made in writing by email. Full details are in our Terms and Conditions.
Arrivals & Departures
Check-in is from 3pm and check-out is by 11am.
About Your Apartment Assignment
Your reservation may be assigned to a different unit of the same type within the same property. The unit number may change, but the layout and features will stay the same. If this happens on a stay of more than 14 nights, you will receive one night free.
Your Safety Comes First
A valid government-issued photo ID is required for every booking. This is part of our safety and verification process.
We’re Here to Help
Our customer service team is happy to help. Call us at 888-611-8531 or email customerservice@houston-corporate-housing.com.
The HCH Difference
At Houston Corporate Housing, our goal is to give you the best possible experience from the moment you book until the day you check out. We will do everything we can to accommodate your stay and your needs, and our team is always ready to go above and beyond to make you feel at home. If there is anything at all we can help with, please don’t hesitate to reach out to our customer service team by phone at 888-611-8531 or by email at customerservice@houston-corporate-housing.com.
